1. How We Collect and Use Information
We collect personal information about you from various sources to provide our services to you, to analyze and improve our services, and to communicate with you. The categories of information we collect includes:
Information that you provide to us. We collect information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, we may request your personal information (e.g., name, postal address, email address, DOB, telephone number, credit/debit card number, security code) or your applicable business information, when you register for an account or purchase our Service. We may also collect any communications that you exchange with us, as well as any information you provide if you take part in any interactive features of the Service (e.g., contests, promotions, surveys, etc.). We collect information you post in public areas of our website, such as comments to blog posts, changes to wikis, or messages to user forums (“User Content”). Please note that User Content is published on our site and will be viewable by the public.
We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. We may also send you Service-related emails or messages (e.g., account verification, purchase confirmation, changes or updates to features of the Service, technical and security notices). Similarly, if you request information from us through an online contact form or if you email us, we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.
Information collected through technology. We automatically collect certain types of usage information when you visit our Service. We may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, how frequently you access the Service, and other actions you take on the Service), and allow us to track your usage of the Service over time. We may collect log file information about your browser or mobile device each time you access a Site. Log file information may include, but is not limited to, IP addresses, referring URLs, access times, browser types, device types, mobile device identifiers, or information about your interactions with our Service. We may employ clear gifs (also known as web beacons), which are used to anonymously track the online usage patterns. In addition, we may collect email analytics data, or use third-party email analytics tools, to help us determine which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may collect Web analytics data, or use third-party Web analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our visitors. These tools collect information sent by your browser, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Service. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time.
2. How We Share Personal Information
We may share your personal information in the instances described below:
• We may share your personal information with third-party service providers or business partners who help us market, deliver or improve our service, for example, providers who help us process payments, send postal or electronic mail, provide back-office services, target ads, or measure site traffic. These providers will be given access to your personal information as is reasonably necessary to perform their function under reasonable confidentiality terms.
• We may share your personal information with third parties whose products or services you may enjoy.
• We may aggregate, or strip information of personally identifying characteristics, and then share that aggregated or anonymized information with third parties.
3. Links to Third-Party Websites and Services
4. Your Choices Regarding Your Information
Email Communications. From time to time, we may send you emails regarding updates to our website, products or services, notices about our organization, or information about products/services we offer, or promotional offers from third parties, that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain Services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Modifying Account Information. If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or service. If you have any questions about modifying or updating any information in your account, please contact us at the email or postal address provided below. We do not own or control the Customer Data uploaded to our Service and cannot modify or delete Customer Data except as provided for in our agreements with our Customers.
5. Data Protection and Security
We care about the security of your information and use commercially reasonable physical, technical and organizational measures designed to preserve the integrity and security of all information we collect. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.
6. International Visitors
7. Children’s Privacy
Altiscale’s website and services are intended for use strictly by adults. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any personal information has been collected from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at email@example.com
9. Contact Us
250 Cambridge Avenue, Suite 103
Palo Alto, CA 94306
Acceptable Use Policy
(This document was last modified on June 17, 2013.)
This Acceptable Use Policy (“AUP”) is a description of the types of activities that are not permitted in connection with your use of the Altiscale Services. Violation of this AUP may result in the suspension or termination of your Services in accordance with the Altiscale Terms of Service (“Terms). Capitalized terms not defined in this AUP have the meanings given to them in the Terms.
1. Prohibited Conduct.
Altiscale prohibits conduct on the Services which appear to us, in our sole discretion, to be a violation of our Terms, applicable laws, or the intent and purpose of the Services. When using the Altiscale Services you agree not to:
Use the Altiscale Services for any purpose that in our sole discretion is unlawful, harmful or is otherwise prohibited by the Altiscale Terms, including without limitation, storing or transferring any material which is illegal, harmful, offensive, or fraudulent;
Use the Altiscale Services in any manner that in our sole discretion could damage, disable, overburden, or impair the Services;
Attempt to gain unauthorized access to a network, computer, software application, or any part thereof,Modify the Altiscale Services in any manner or form, or use modified versions of the Altiscale Services, including without limitation for the purpose of obtaining unauthorized access to the Altiscale Services;
Collect user information (including financial or health information) without the owners’ authorization;
Misrepresent the source, identity, or content of information transmitted via the Altiscale Services, including by forging TCP-IP packet headers or e-mail headers;
Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Altiscale Services;
Re-sell or otherwise provide access to the Service to third parties other than consultants and independent contractors performing services on your behalf; or otherwise use the Altiscale Services for any purpose other than your own internal personal or business use;
Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Altiscale Services, features that prevent or restrict use or copying of any content accessible through the Altiscale Services, or features that enforce limitations on use of the Altiscale Services. Promote, encourage, or induce any third party to do any of the foregoing.
2. Prohibited Content.
Altiscale prohibits content on the Services, including Customer Content, which appears to us, in our sole discretion, to be offensive, unlawful, or a violation of our Terms. This includes, but is not limited to, the storing or transmitting of any content or links to any content which we believe to be:
• Excessively violent, inciting violence or threatening violence;
• Child pornography or non-consensual sexual acts;
• Harmful, defamatory, libelous, threatening, abusive, harassing, tortuous, vulgar, obscene, invasive of another’s privacy or right of publicity, hateful or racially, ethnically or otherwise objectionable;
• Promoting or soliciting illegal activities under any applicable laws;
• Unfair or deceptive under consumer protection laws under any jurisdiction;
• Exposing trade secrets, infringing copyrights, trademarks, patents or other intellectual property rights of any third party, or assisting others in doing so;
• A violation of export control laws or relating to illegal gambling or arms trafficking;
• Promoting the use, sale or distribution of illegal drugs; or Creating a risk to safety, health or national security.
3. Unsolicited Bulk Email and Content.
Altiscale prohibits all uses of the Services which, in our sole discretion, involve the sending or posting of unsolicited commercial messages. This includes without limitation, using the Services to send unsolicited bulk/commercial email (spam), and the excessive posting on web forums, news groups, chat services, or any other online website or service.
You agree that any commercial messages you send on or through the Services will comply with the CAN-SPAM ACT of 2003.
4. Compliance For You And Your End Users.
You will ensure that all use of the Altiscale Services, whether by you or by any of your employees, agents, contractors or end users, adheres to the Terms, this AUP, and applicable laws, and will require that each of your employees, agents, contractors and end users who have access to the Services agree to be bound by this AUP, the Terms, and any other documents incorporated therein. You are responsible for providing customer support to end users, and acknowledge and agree that Altiscale will have no obligation to provide support obligations of any kind to your end users.
5. Right To Monitor.
Altiscale may, but has no obligation to, monitor any content or traffic on the Services, including your Customer Data, for the purposes of ensuring that the Services are being used in accordance with our AUP and these Terms. We may, without notice to you:
Intercept, block, or remove any content or traffic that we believe violates our Terms, this AUP, or applicable laws; and Report to the appropriate authorities any conduct by you that we believe violates applicable laws, which may include disclosure of your relevant Customer Data, personal data, or usage history on the Service.
6. Enforcement Of Terms.
Altiscale reserves the right to remove, disable, or modify any content, including Customer Data, that we determine in our sole discretion violates this AUP; and
Altiscale reserves the right to suspend or terminate the account of any user we believe to be in violation of this AUP.
If you have any questions about this Acceptable Use Policy, please email us at firstname.lastname@example.org.
© Altiscale, Inc.
For other Altsicale policies, see:
Terms of Service – Acceptable Use Policy